Terms of service

  1. General Terms
    1.1. These Terms of Purchase, together with the documents specified in these Terms, are intended to provide information about SIA “Pilsakmens” (“Seller”), as well as to present the terms of purchase and sale of goods sold in the online store (“Terms”) to persons specified in clause 5.1 of the Terms (“Buyer”), who purchase goods (“Goods”) in the online store at the address pilsakmensshop.lv
    1.2. These Terms are applied when concluding any agreements between the Seller and the Buyer for the sale of Goods (“Agreement”). Before ordering any Goods in the online store, please read these Terms carefully and make sure that you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms and the Privacy Policy, but if you refuse to do so, the order cannot be completed and the order of the Goods cannot be ordered.
    1.3. The Buyer is invited to print these Terms for future reference.
    1.4. We also inform you that these Terms may be amended in accordance with the procedure specified in Part 6 of the Terms. Each time you order the Goods, we recommend that you review the Terms to ensure that you fully understand the terms and conditions under which the order will be placed in a particular case. These Terms were last updated on July 25, 2025.
    1.5. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in Latvian or English. 
  2. Information about the Seller
    2.1. These Terms apply when purchasing Goods at the address pilsakmensshop.lv (“online store”). The Seller is SIA “Pilsakmens” – a company duly registered and operating in the Republic of Latvia, legal entity code 40103373486, address Zemeņu iela 13, Salaspils, LV-2121. Data about the Seller is collected and stored – in the Register of Legal Entities, maintained by Valsts ieņēmumu dienests. The Seller’s VAT payer code is LV40103373486.
    2.2. More information about the Seller is provided in the “About us” section
    2.3. The Seller’s contact information is provided in the “Contacts” section.
  3. Goods
    3.1. The images of the Goods provided in the Online Store are illustrative in nature. Despite the fact that the Seller makes every effort to reflect the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images. Also, the images of the Goods presented in the Online Store may show additional accessories or components of the Goods that are not included in the packaging of the Goods sold (the packaging of the Goods is indicated in the "description" section of the Product advertisements). The Product is considered to be in accordance with the offer if it corresponds to the sample, model and/or description provided in the Online Store. The Product is considered to be in accordance with the offer if it corresponds to the sample, model and/or description provided in the Online Store.
    3.2. The packaging for transporting the Goods may differ from that shown in the images in the Online Store. Changing the packaging of the Product to ensure proper and safe transportation of the Product does not change the Product and/or its properties and/or functions specified in the online store.
    3.3. Unless otherwise specified, all Products offered in the online store are available. In the event that the ordered Product cannot be sold due to the circumstances specified in paragraphs 5.10. and 9.5. of the Terms, the Buyer shall be immediately informed of this by e-mail or other means of communication (by telephone or SMS) and the order for such Product shall be canceled.
    3.4. The Seller has the right to determine the minimum and/or maximum order quantity for a specific Product in one order.
  4. Processing of personal data
    4.1. The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Considering that the Privacy Policy specifies important provisions of the Terms, we recommend that the Buyer read them carefully and make sure that all provisions of the Privacy Policy are understandable and acceptable to him.
  5. Conclusion of a Purchase-Sales Agreement
    5.1. The Buyers may purchase Goods in this online store:
    a) individuals who have reached the age of 14 (fourteen) years;
    b) legal entities.
    5.2. The Buyer, by agreeing to these Terms, confirms that he has the right to purchase Goods in this online store.
    5.3. The amount of the Goods to be ordered must be no less than the minimum amount of the Goods basket, the actual amount of which is indicated in the section “Delivery and receipt of Goods”.
    5.4. The procedure for ordering Goods specified by the Seller provides the Buyer with the opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully read and check the submitted order at each stage of submitting the order.
    5.5. The Agreement between the Buyer and the Seller shall be deemed to have been concluded from the moment when the Buyer, having created a Shopping Cart in the online store, has indicated the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, has chosen a payment method and has read these Terms and Conditions, presses the "Order" button and pays for the order or chooses the payment method specified in clause 10.1. b. of the Terms and Conditions. If the Order is not paid for, the Agreement shall be deemed not to have been concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded agreement or in resolving any ambiguities arising in connection with the performance of the agreement.
    5.6. When the Buyer submits an order and pays for it or chooses the payment method specified in clause 10.1. b. of the Terms and Conditions, an e-mail is sent to him confirming receipt of the order.
    5.7. When preparing an order, the Seller sends the Buyer an e-mail and/or SMS informing them that the Goods have been sent to the Buyer or are ready for collection (depending on which of the delivery methods for the Goods is selected).
    5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
    5.9. By concluding the Contract, the Buyer agrees that an electronic VAT invoice with purchase information will be sent to the specified e-mail address at the time of purchase. The invoice is sent to the e-mail on business days no later than 6 (six) business days from the moment the Buyer receives the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services). The VAT invoice is issued on the date of delivery of the Goods to the courier or the date of receipt/transfer of the Goods (depending on which of the delivery methods of the Goods was chosen and which of the Seller's suppliers delivers the Goods in a particular case).
    5.10. In the event that the Seller is unable to sell the Goods, for example, because the Goods are not in stock, because the Goods are no longer sold, or due to an error related to the price indicated in the online store, as specified in clause 9.5 of these Terms, the Seller shall inform the Buyer thereof by e-mail or by other means (by telephone or SMS) and the order shall be cancelled. In the event that the Buyer has already paid for the Goods, the Seller shall refund the amounts paid within 14 (fourteen) calendar days to the customer's bank account.
  6. Right to amend the Terms
    6.1. The Seller has the right to amend these Terms. Whenever the Product is ordered, the version of the Terms in force at that time shall apply to the conclusion of the Agreement between the Seller and the Buyer. The version of the Terms that existed at the time of the Buyer's order and was sent to the Buyer together with the order confirmation shall be valid for orders placed and not completed before the new Terms come into force.
    6.2. Each time the Terms are amended on the basis of clause 6 of these Terms, the Seller shall inform and notify the Buyer thereof, indicating that the Terms have been amended, and the date of their amendment shall be indicated in clause 1.4 of these Terms.
  7. Buyer's obligations
    7.1. The Buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to immediately update it.
    7.2. The Buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer fails to comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice and the Seller is not liable for any losses of the Buyer related to it.
    7.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Terms.
    7.4. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Goods before starting to use the Goods (including before assembling them, assembling them, etc.) and to make sure that the Goods received are the ones ordered by the Buyer.
    7.5. The Buyer is obliged to comply with other requirements provided for in these Terms and Conditions and the legal acts of the Republic of Latvia.
  8. Seller's obligations
    8.1. The Seller undertakes:
    a) to make every effort to ensure that the Buyer can properly use the services provided by the online store;
    b) to respect the Buyer's privacy, to process the Buyer's personal data only in accordance with the procedures specified in the Terms, the Privacy Policy and the laws of the Republic of Latvia.
    8.2. The Seller undertakes to comply with all requirements specified in these Terms.
  9. Manufacturer's Warranty
    9.1. Some of the Goods sold by the Seller are provided with a manufacturer's warranty. Information about the warranty and applicable conditions are specified in the manufacturer's warranty submitted with the Goods.
    9.2. The manufacturer's warranty supplements the Buyer's rights related to poor-quality Goods.
    9.3. The manufacturer's warranty obligations for the Goods are valid only if the terms of use of the Goods have not been violated. Before using the Goods, the Buyer must carefully read the instructions for use of the Goods, if any.
  10. Product Quality
    10.1. The Seller guarantees the quality of the Products (statutory quality guarantee). The Seller grants a quality guarantee valid for a certain period of time for different types of Products, the specific term of which and other conditions are specified in the documents submitted together with the Product.
    10.2. Product photographs are intended for illustrative purposes only, the original products may differ from those shown. The photos of the products posted cannot be used as a basis for claims. The product is considered to be suitable if it corresponds to the sample, model or description provided in the online store.
    10.3. The guarantee provided by the Seller does not limit the Buyer's rights, which, when purchasing goods of inadequate quality, are determined by the regulatory enactments of the Republic of Latvia.
  11. Warranty and Buyer's rights in case of non-conforming goods
    Legal entities that are not Consumers are provided with only the Manufacturer's warranty of 1 year (12 months).
    11.1. Defects in the goods are eliminated, and non-conforming goods are replaced or returned, based on the procedure established in these Terms and Conditions and taking into account the requirements of the applicable legal acts of the Republic of Latvia.
    11.2. The Buyer who wishes to file a complaint about poor-quality or incompletely assembled goods can do so by e-mail info@pilsakmens.lv, returning the potentially non-conforming goods, taking into account that:
    11.2.1. the purchased goods can be returned to the address: Zemeņu iela 13, Salaspils (the form for the warranty service application is available by sending an e-mail to info@pilsakmens.lv
    11.3. When submitting a complaint, the Buyer must provide the following information:
    a) The invoice and order number of the goods. If possible, the Buyer shall attach an invoice so that the Seller can consider the Buyer's complaint as soon as possible;
    b) indicate the defect of the Product, signs of damage or missing part;
    c) submit other evidence, for example, a photograph of the Product, a photograph of the poor-quality area (if it is mechanical damage and it is possible to photograph it), a photograph of the Product packaging, etc.
    11.4. When submitting a complaint, the Buyer shall indicate one of the ways in which the Buyer wishes the claim to be resolved:
    a) by the Seller eliminating the non-conformity of the Product - defects within a reasonable period of time without compensation, if the defects can be eliminated in accordance with the warranty terms;
    b) reduce the purchase price accordingly, taking into account the wear and tear of the Product or the benefit that the Buyer has gained from using the Product, and on which the Seller and the Buyer have agreed;
    c) replace the Product with an analogous Product of appropriate quality within a reasonable period of time without compensation, except in cases where the defects are minor/insignificant or they arose due to the fault of the Buyer;
    d) cancel the Agreement and refund the amount of money paid for the Product to the Buyer, except in cases where the non-conformity of the Product is minor and cannot significantly affect the Buyer's ability to use the Product. The non-conformity of the Product shall be considered minor if it does not significantly reduce the quality of the performance of the basic functions of the Product or its use characteristics and can be eliminated without causing visually detectable changes in the appearance of the Product.                                                                11.5. When considering a complaint, a response is provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, it is not possible to provide a response to the Buyer's complaint within the specified period, the Seller shall immediately inform the Buyer in writing, indicating a reasonable period within which the response will be provided, as well as justifying the need for such an extension.
    11.6. The Buyer may also inquire about warranty maintenance issues by phone +371 28883588 or by asking questions by writing to the e-mail: info@pilsakmens.lv.
    11.7. Goods of possibly inadequate quality are first delivered to the Seller's warranty service services (contacts can be found here). Only upon determining that the Goods are of inadequate quality, the Buyer's request for Goods of inadequate quality can be fulfilled.
    11.8. The duration of the warranty service is from 7 to 30 (seven to thirty) calendar days. We emphasize that in all cases we try to implement the warranty service process in the shortest possible period of time.
    11.9. The equipment delivered for warranty service must not contain the Buyer's personal data and SIM cards. The Seller is not responsible and does not cover the costs of information contained in the equipment submitted for warranty service, the recovery and renewal of such information.
    11.10. Uncollected Goods handed over for warranty service are stored for 3 (three) months. This period begins from the first notification to the Buyer, using the contact information provided by him (telephone, e-mail address, etc.), that the Buyer can receive the Goods returned from the warranty service center. If the Buyer does not receive the Goods within the specified period, the Seller has the right to no longer store the Goods, the Goods may be disposed of. In such a case, the Seller is not liable for the Buyer's information remaining in the undelivered Product and other losses of the Buyer arising from such destruction of the Product.
    11.11. If the Buyer (consumer) finds the Product of inadequate quality and wishes to return it, the Seller undertakes to ensure the return of the Product to the Buyer, compensating the Buyer (consumer) for the costs of returning the Product. If the Buyer chooses a method of returning the Product that differs from the method of returning the Product offered by the Seller, which results in disproportionate and higher costs, the Seller is not obliged to cover such costs of returning the Product.
    11.12. Large-sized Products that do not comply with the terms of the Agreement and Products weighing more than 10 kilograms shall be delivered by the Seller at its own expense for the elimination of defects, exchange or cancellation of the Agreement, if the Agreement is concluded with a consumer (natural person). If the Seller refuses to deliver the goods, the Buyer (consumer) is entitled to deliver the goods himself or with the help of a third party, but at the expense of the Seller. In such case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in connection with the delivery of the Goods to the Seller, within 3 (three) business days after receipt of a document confirming the costs.
  12. Liability
    12.1. The Buyer is responsible for the actions taken using the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer assumes responsibility for the consequences arising from errors or inaccuracies in the data provided in the registration form.
    12.2. When filling out the purchase form in the online store, the Buyer is responsible for the storage and (or) transfer of his login data to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Buyer's login data, the Seller considers such a person to be the Buyer and the Buyer is responsible for all actions of such third parties carried out in the online store.
    12.3. The Seller, to the extent that it does not contradict applicable law, is exempted from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and his obligations, did not familiarize himself with these Terms, this Privacy Policy and other documents specified in the Terms, although such an opportunity was provided to him.
    12.4. The Buyer is obliged to ensure the secure storage of his login data to the online store and not to disclose them, as well as to ensure that the data is known only to him and used only by the Buyer, as well as not to transfer or otherwise create an opportunity for other persons to familiarize themselves with or use these data. If there is a suspicion that the login data could have been learned by another person, the Seller must be immediately notified of this, and the Seller must be immediately informed of any violation or disclosure of the login data to the online store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
    12.5. The parties are liable for the violation of the Agreement concluded using the online store in accordance with the procedure established by the legislation of the Republic of Latvia.
    12.6. In the event that the Seller violates the provisions of these Terms, it is liable for the damage or losses incurred by the Buyer that occurred as a foreseeable consequence of the violation of these Terms. Damage or losses are considered foreseeable if they are obvious consequences of the Seller's violation or if the Seller and the Buyer were aware of such damage or losses at the time of concluding the Agreement.
    12.7. The Seller supplies the Goods only for household needs and personal use. The Buyer undertakes not to use the Goods for sale for commercial, business or resale purposes, and the Seller shall not be liable for any loss of profit, business losses, operational disruptions or losses of the Buyer related to lost business opportunities.
    12.8. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers reach these websites using the link in the Seller's online store.
  13. Events Outside the Seller’s Control
    13.1. The Seller shall not be liable for any failure to perform or delay in performance of the Contract or any of its obligations under the Contract if such failure or delay is due to force majeure.
    13.2. In the event of an event outside the Seller’s control affecting the proper performance of the Seller’s obligations under the Contract:
    a) the Seller shall immediately notify the Buyer; and
    b) the Seller’s performance of its obligations under the Contract shall be suspended and the period for performance of the obligations shall be extended by a period equal to the duration of the event outside the Seller’s control. If events outside the Seller’s control affect the delivery of the Goods to the Buyer, the Seller shall agree on a new delivery date after the Seller’s event outside the Seller’s control has ended.
  14. Sending information
    14.1. The term “in writing” used in the Terms also includes e-mails.
    14.2. In order to communicate with the Seller in writing or in the event that the Terms provide for the Buyer’s obligation to communicate with the Seller in writing, the Buyer shall send an e-mail to the Seller to the address info@pilsakmens.lv or a regular letter addressed to SIA "Pilsakmens" at the address Zemeņu iela 13, Salaspils, LV-2121. The Seller shall inform the Buyer in writing of the receipt of the notification (usually by e-mail). The procedure for the Buyer to contact the Seller for the purpose of exercising the right of withdrawal and withdrawing from the Agreement is provided for in Clause 7 of these Terms.
    18.3. The Seller shall send all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form.
  15. Other provisions
    15.1. These Terms and Conditions shall apply to any Agreement concluded between the Seller and the Buyer together with the documents expressly specified in the Terms and Conditions. Any deviations from these Terms and Conditions shall be valid only if they are drawn up in a written document.   
    15.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to Goods of inadequate quality. No provision of these Terms and Conditions shall be interpreted as limiting or restricting the exercise of such rights.                           
    15.3. The Seller shall have the right to transfer its rights and obligations under the Agreement to a third party or parties, but the transfer of such rights and obligations shall have no effect on the Buyer's rights and the Seller's obligations under these Terms and Conditions. In the event of such transfer, the Seller shall inform the Buyer by providing information about the transfer in the online store. 15.4. The Buyer shall not have the right to transfer all or part of the rights or obligations arising from these Terms to a third party or parties without the Seller's written consent.
    15.5. If any of these Terms is declared illegal, invalid or unenforceable by a court, the remaining provisions of these Terms shall remain in full force and effect. Any provision of these Terms that is declared illegal, invalid or unenforceable only in part or in a certain extent shall remain in effect to the extent that it was not declared illegal, invalid or unenforceable.
    15.6. These Terms and the relations between the parties under these Terms (including issues of conclusion, validity, application and termination of the Agreement) shall be governed by the laws of the Republic of Latvia and shall be interpreted on the basis of the laws of the Republic of Latvia.
    15.7. Any dispute, disagreement or claim arising from or related to these Terms, their violation, termination or validity shall be finally resolved in accordance with the procedures specified in the laws and regulations of the Republic of Latvia. 15.8. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint or the Buyer does not agree with the solutions offered by the Seller and determines that his rights or interests were violated, the Buyer may file a complaint with the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības iela 55, Riga, Latvia, LV-1010, which resolves consumer disputes (more information on dispute resolution is available at https://www.ptac.gov.lv/lv).
    15.9. In addition to the above, the Buyer may use the electronic dispute resolution platform (ODR) to resolve disputes regarding goods or services purchased on the website. More information https://ec.europa.eu/odr.