Shipping policy

  1. Delivery
    Home delivery
    1.1. At the Buyer's option, the Goods are delivered by a transport company at the Buyer's expense. In certain cases specified by the Seller, the Goods are delivered at the Seller's expense.
    1.2. The Buyer, when choosing the home delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the Goods. The exact delivery price depends on the weight and price of the ordered Goods.
    1.3. The unloading and loading services of the Goods must be ordered separately before paying for the Goods.
    1.4. The Buyer's order is executed before the scheduled delivery date specified in the dispatch notification specified in clause 5.7 of the Terms, except in cases where events occur that are beyond the Seller's control (as defined in clause 17 of these Terms).
    1.5. As a rule, the Goods are delivered to the address specified by the Buyer within the terms specified in the section "Delivery and receipt of goods". The Buyer is always informed about the expected delivery time of the Goods by e-mail.
    1.6. When ordering more than one Goods, they may be delivered at different times, as they are transported from different warehouses. No additional transportation fee is charged for this. If several Goods with different delivery times are ordered, the total delivery time of the Goods is determined by the longest delivery time.
    1.7. Ownership of the Goods passes to the Buyer from the moment the courier transfers the Goods to the Buyer. The risk of accidental loss or damage to the Goods passes to the Buyer when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods. If the carrier of the Goods is chosen by the Buyer himself, and the Seller did not offer such a delivery option, the risk specified in this section passes to the Buyer from the moment the Goods are transferred to the carrier.
    1.8. At the time of delivery of the shipment, the Buyer or a third party indicated by the Buyer is obliged to check the condition of the shipment packaging together with a representative of the transport company. If the Buyer finds that the shipment is damaged, the Buyer is obliged to:
    - indicate this to the courier who delivered the Goods;
    - note in the shipment delivery document that the packaging is damaged and fill out the Packaging Damage (Inspection) Act together with the courier;
    - check the Goods inside the packaging and, if they are damaged, record the damage with photographs. The photographs will be required for the procedure for returning the Goods for the delivery of non-conforming Goods;
    - if the packaging of the Goods is not damaged, it is not necessary to check the Goods in the presence of the courier.
    If the Buyer accepts the shipment and signs the documents, it is assumed that the shipment has been delivered in a proper manner.
    1.9. If damage to the package of the shipment is detected, the Buyer or a third party indicated by the Buyer has the right not to accept the shipment. In such a case, the representative of the courier service organization, together with the Buyer or a third party indicated by the Buyer, shall fill out a special shipment inspection report, which shall be submitted by the representative of the courier service organization, indicating the detected damage.
    1.10. The Buyer or a third party indicated by the Buyer, upon accepting the shipment and signing on the data storage device or on the paper delivery confirmation without notes submitted by the representative of the courier service organization, shall assume that the Goods have been delivered in an undamaged package of the shipment, the additional services indicated on the data storage device or on the paper delivery confirmation have been properly provided, unless otherwise indicated.
    1.11. When delivering and handing over the Goods to the address specified by the Buyer, it is assumed that the Goods have been handed over to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or by any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled delivery date, the Buyer shall immediately, but no later than the day after the scheduled delivery date, inform the Seller thereof.
    1.12. If the Goods are not accepted by the Buyer, the Buyer is obliged to indicate the data of the person accepting the Goods by filling in the order delivery information.
    1.13. When accepting the Goods, a valid personal identification document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, but the Goods are delivered to the address specified by the Buyer, the Buyer shall not have the right to make claims to the Seller for the delivery of the Goods to an inappropriate person.
    1.14. The Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and completeness of the Goods within 14 (fourteen) days from the date of delivery of the Goods. If the Buyer fails to fulfill this obligation within the specified period and does not submit a claim to the Seller, it is assumed that the packaging of the Goods is in proper condition, and the quantity, quality, assortment, accessories and completeness comply with the terms of the Agreement. Receipt of Goods at Zemeņu Street 13, Salaspils
    1.15. At the Buyer's choice, except for the cases provided for in the section "Delivery and receipt of goods", the Goods ordered in the online store can be received free of charge at the address specified by the company.
    1.16. After the Seller has prepared the Goods for receipt, the Buyer is informed by e-mail or by other means of communication (by phone or SMS) that the Goods are ready for receipt.
    1.17. Usually, the terms for preparing the Goods for receipt are provided in the terms specified in the section "Delivery and receipt of goods".
    1.18. The ordered Goods must be collected no later than 10 (ten) days after the Seller has informed the Buyer by e-mail or by other means of communication (by phone or SMS) about the possible receipt of the Goods. If the Goods are not collected within the period specified in this clause, the order is canceled. In such a case, after the order is cancelled, the money paid by the Buyer for the Goods is returned immediately, but no later than within 14 days.
    1.19. Ownership of the Goods, upon receipt on site at Zemeņu Street 13, Salaspils, shall pass to the Buyer from the moment the Seller hands over the Goods to the Buyer.
    1.20. Upon receipt of the Goods in the store, the Buyer is obliged to:
    a) provide the order number, which was received in the SMS notification or email message that the order is prepared for collection at the goods collection point;
    1.21. The Goods may be picked up by the Buyer himself or by another person. If the Goods are picked up by another person, the Buyer must forward the SMS notification or email to that person. Applies to both individuals and legal entities.
    1.22. Upon receipt of the Goods, the Buyer or a third party indicated by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods:
    a) upon detection of damage to the packaging of the Goods, non-compliance (s) of the quantity, quality, assortment, accessories and assembly of the Goods, the Buyer or a third party indicated by the Buyer has the right not to accept the Goods;
    b) Upon acceptance of the Goods, the Buyer or a third party indicated by the Buyer assumes that the Goods have been delivered in proper packaging, the quantity, quality, assortment, accessories and assembly of the Goods comply with the terms of the Agreement.
    1.23. Additional information related to the delivery of the Goods is provided in the section “Delivery and receipt of Goods“.
  2. Price of Goods and Delivery Costs
    2.1. The prices of the Goods will be as indicated in the online store. The Seller makes every reasonable effort to ensure that the prices of the Goods are correct at the time the Buyer places the order. If the Seller notices that there are inaccuracies in the prices of the Goods, clause 9.5 of these Terms and Conditions shall apply.
    2.2. The prices of the Goods may change, but such changes shall not affect the Contracts already concluded.
    2.3. The prices of the Goods are indicated including VAT (where applicable) in the amount applicable at that time in the Republic of Latvia. In the event that the VAT rate changes during the period from the date of order to the date of delivery, the price may change, taking into account the changes in the amount of VAT, except for cases where the Buyer has paid for the Goods in full before the changes in the VAT rate come into effect. The Seller shall notify the Buyer of such price changes in writing and provide the Buyer with the opportunity to purchase the Product at the price adjusted taking into account the amended VAT rate or to cancel the order. The Order shall not be fulfilled until the Buyer's response is received. In the event that the Buyer cannot be contacted using the contacts provided, it shall be assumed that the order has been canceled and the Buyer shall be informed thereof in writing.
    2.4. The prices of the Products do not include the costs of preparing the order, delivering and placing the Products. The cost of delivery indicated in the online store may change. The current delivery prices are provided in the section "Delivery and receipt of Products".
    2.5. Considering that the Seller's online store offers a very wide range of Products, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Product may be indicated incorrectly due to a technical error independent of the Seller. In the event that the Seller determines that the price of the Goods is indicated incorrectly, the Seller shall inform the Buyer thereof by e-mail or other means of communication (by telephone or SMS) and cancel the order. If the Buyer wishes to purchase the same Goods at the new correctly indicated price, he must order it again.
    On the application of reverse charge VAT.
    2.6. The reverse charge VAT payment procedure is applied to Goods subject to the legislation of the Republic of Latvia. Reverse charge VAT is not applied if the VAT payer who has placed the order does not pay from his bank account. When applying reverse charge VAT, discounts are not granted.
  3. Payment
    3.1. The Buyer may pay for the Goods:
    a) in cash or by bank card upon receipt of the goods, in accordance with the conditions specified in the section “Payment”;
    b) by bank transfer to the Seller’s account specified in the VAT prepayment invoice;
    c) a payment (credit or debit) card.
    3.2. Legal entities are recommended to indicate the company registration number in the order information for faster payment identification. In this way, the order will be confirmed in the system faster and its execution will be started faster.
    3.3. Payment receipt is ensured by third parties who are not parties to the Agreement concluded between the Buyer and the Seller. Third parties who are entitled to provide cashless payment services are responsible for the processing of Buyer data in accordance with the regulatory enactments regulating the protection of personal data and data security.
    3.4. If the Buyer chooses the Terms 10.1. c. and e. the payment method specified in paragraphs, the Buyer is obliged to confirm the payment order in the Buyer's bank no later than 12 (twelve) hours from pressing the "Order" button. If the payment order is not confirmed within the specified period, the Seller has the right to consider that the Buyer has refused to conclude the contract and cancel the order.
    3.5. The Goods selected by the Buyer are reserved in the Seller's system and the Seller begins to fulfill the order:
    a) when the Seller receives a notification from the Buyer's bank about the payment for the selected goods - in the case of paragraphs 10.1. b., c. and e. of the Terms;
    b) when confirmation of the allocation of financing is received - in the case of paragraph 10.1. d. of the Terms;
    c) immediately, after the order is completed, as provided for in the case of paragraph 10.1. a. of the Terms.
    3.6. The "Tax Free" online store does not provide services.
    3.7. Detailed information related to payment is provided in the "Payment" section.